PRIVACY POLICY

Introduction

This Privacy Policy explains how Modlen Store and Modlen Studio (“we”, “us”, “our”) collect, use, store, and protect personal data provided by customers when visiting our website, placing an order, or communicating with us.

We are committed to protecting personal data and processing it in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR), where applicable.

Information We Collect

We may collect the following categories of personal data:

    • full name;
    • email address;
    • billing and shipping address;
    • phone number;
    • payment-related information (processed securely by third-party payment providers);
    • body measurements and customization details required for bespoke garment production;
    • order history and customer communications.

We collect only data that is strictly necessary for order processing, customer support, and legal or accounting purposes.

Purpose of Data Processing

Personal data is processed for the following purposes:

    • processing and fulfilling custom-made orders;
    • producing made-to-measure garments based on customer-provided specifications;
    • order support and communication regarding production, delivery, and after-sales matters;
    • processing subsequent customer orders where relevant;
    • payment processing and fraud prevention;
    • compliance with legal, tax, and accounting obligations;
    • improvement of services and customer experience.

Legal Basis for Processing (GDPR)

Personal data is processed on the following legal bases in accordance with Article 6 of the GDPR:

    • performance of a contract — processing necessary to place, produce, and deliver a custom-made order;
    • legal obligation — compliance with accounting, tax, and regulatory requirements;
    • legitimate interests — order support and processing of subsequent customer orders within a limited and reasonable period.

Measurements and Sensitive Data

Body measurements provided by customers are used exclusively for custom garment production.

Such data is not shared with third parties, is not used for marketing purposes, and is stored only to the extent necessary for order support and processing of subsequent customer orders, but in any case no longer than three (3) years from the date of the last completed order, unless a longer retention period is required by applicable law.

Data Storage and Security

We apply appropriate technical and organizational measures to protect personal data against unauthorized access, loss, misuse, or disclosure.

Access to personal data is restricted to authorized personnel directly involved in order processing and production.

Third-Party Services

Payments are processed via secure third-party payment providers (such as Stripe or PayPal). We do not store or have access to full payment card details.

Shipping providers receive only the information required to deliver the order.

We do not sell, rent, or trade personal data to third parties.

Data Retention

Personal data is retained only for as long as necessary to:

    • fulfill contractual obligations;
    • support completed orders and potential subsequent orders;
    • comply with legal and accounting requirements;
    • resolve disputes or enforce agreements.

Unless otherwise required by law, personal data is not retained for longer than three (3) years from the date of the last completed order.

Customer Rights

Depending on applicable law, customers may have the right to:

    • access their personal data;
    • request correction of inaccurate or incomplete data;
    • request deletion of personal data where legally permissible;
    • object to or restrict certain processing activities.

Requests regarding personal data may be submitted via email.

Cookies

Our website may use cookies or similar technologies to ensure proper functionality and improve user experience. Cookies do not collect sensitive personal data.

Changes to This Privacy Policy

We reserve the right to update this Privacy Policy when necessary. The current version is always published on the website and becomes effective upon publication.

Contact Information

For questions related to this Privacy Policy or personal data processing, please contact us at: elena@modlengymnastics.com